This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
What information is collected about you? How do we use it?
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to:
— Enter your email in our promotions
— Send marketing communications or surveys to you
— Respond to your questions or suggestions
— Improve the quality of your visit to our site
— You can opt-out of any of these promotions by emailing the Hotel directly.
We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose.
If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine provided by our booking management system vendor Hospitality IT(Guestcentrix).
Payments by Credit Card are compliant with the Payment Card Industry Data Security Standard (PCI DSS). The site has a Secure Socket Layer SSL certificate. The site has been configured to ensure that all users only communicate with the site over a secured connection.
Protecting your information
We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so the Hotel is committed to protecting the information we collect. The Hotel has implemented a security procedure to keep information that is stored in our systems protected from unauthorised access. Our Site is hosted in a secure environment.
The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Children's Privacy & Parental Consent
Please be aware that Hotel has not designed this Site for and does not intend for it to be used by, anyone under age 18.
Sale of Business
Links Provided to Other Sites
Hotel may provide links to several other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as the Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites.
GDPR ‘Right to Seek’ principle and the ‘Right to be Forgotten’ principle
You have the right of access to the personal data held about you by the Hotel by sending a written request or email to the Hotel.
You have the right to have the personal data held about you by the Hotel rectified or amended by sending a written request or email to the Hotel.
You have the right to have the personal data held about you by the Hotel erased from all Hotel databases by sending a written request or email to the Hotel.
We guarantee to respond to all requests within 28 days. There will be no fee applicable.
If you have questions about our policies, please contact the Hotel by phone or email.
What are Cookies?
When you visit the Hotel’s website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.
What are the different types of cookies?
There are several categories of cookies:
Strictly necessary cookies: these cookies are essential to browse some websites and use all their features (the user's operating system support, display etc.). Without these cookies, features such as the display will not have optimum functionality. Note: these cookies collect purely technical data and do not identify you personally.
Performance cookies: these cookies help us improve a user's experience by helping us understand how they use our websites (most frequently visited pages, applications used etc.). These cookies do not identify you individually.
Functionality cookies: in order to make browsing easier, these cookies store certain user preferences (language, username, country etc.).
Targeting/advertising cookies: these cookies enable a user to receive targeted advertisements based on their interests, but they also limit the number of times that the advertisements appear.
Affiliate cookies: these cookies enable third parties ("affiliates") that publish marketing campaigns on their websites to be paid on behalf of the "web merchant".
Cookies from social networks: these third-party Cookies let you communicate the content of our site to others, as well as your opinion in relation to our site. This is the case with the "Share" and "Like" buttons on "Facebook," "Twitter," "LinkedIn," "Viadeo," etc.
Social networks which offer these application buttons can identify you by these buttons, even if you did not click on one of them when you visited our site. Indeed, some Cookies allow the social network concerned to follow your navigation on our site whenever your social network account is activated on your device when at the same time, you are on our site.
We have no control over the procedures social networks use to collect information about your navigation on our site. Please read these social networks privacy policies regarding personal data. These should allow you to exercise certain privacy options with these social networks, by adjusting your user accounts for each of these networks.
Cookies help us to improve the quality of your browsing experience when visiting our website. This technical process primarily allows us to:
Adapt the layout of our websites to suit your device's display preferences (language, display resolution, operating system used etc.)
Store some of the information that you fill in on our online forms to help us personalise your subsequent visits to our websites.
Collect statistics. These relate mainly to the number of times you visit our websites and your use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability.
Put security measures in place (for example asking you to reconnect to a page or service after a certain amount of time has elapsed)
Offer you, through advertisements, personalised content that is likely to be of interest to you.
Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does not cover visits to third-party websites. The Hotel cannot be held responsible for the policy of third-parties regarding personal details and the use thereof.